Garden Center Magazine has asked GardenRant to write a guest post for their new blog that answers this question: What’s your wish list for changes in retail garden centers? So we’re asking our Readers to help with this important job. This is your chance to rant! How could garden centers better serve you? We’re looking for the Top Five Ways they could improve. My own dream list begins and ends with:
- More information about the plants they sell, especially the Latin and correct cultivar name, but also exposure, water requirement and ultimate size.
- More employees available who can answer questions and give overall guidance. Newbie customers in particular are overwhelmed and often waste their money on misguided choices that you, the retailer, could have prevented. So they’re discouraged and frustrated, and you’ve just lost them as repeat customers.
My fear is that hiring more employees would just worsen the price advantage that big box stores have over independent garden centers. But maybe creative business people can figure this out; our job is to WISH.
Okay, Readers, now’s your chance.Posted by Susan Harris on February 20, 2007 at 5:52 am, in the category Taking Your Gardening Dollar.